Do you offer free shipping?

Many of our products are eligible for free shipping but this time we do not offer free shipping for all of our products. We're hoping to do so in the future!

Do you ship worldwide?

Yes!

Where do you ship from?

We ship from suppliers in Hong Kong, Europe, and the United States depending on your order.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Discover, American Express) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Can I change or cancel my order?

We try to process orders as fast as possible, so you must request any changes/cancellations within 12 hours of ordering. All requests after this time may be denied. Your order can be returned for a full refund after it is received.

Will I be charged with customs and taxes?

You may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, contact our Customer Service Team at cs@happyangelinteractive.com.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, please contact you bank/credit card company. It may take some time before the refund is posted to your account.

Who do I contact if I have questions about products on the store?

You can reach out to our Customer Service Team at cs@happyangelinteractive.com.